Butlins Case study
helping you improve your business results 

Butlins Case Study 

Butlins Holiday Resorts

The Challenges 

Staff Rostering processes nor optimising Staff resources. 
Weak Work to time relationship across functions. 
Over reliance on Subcontractors and Poor Staff Mobility across functions. 
Labour planning not linked to budgeting process. 
Weak Active Supervision and unstructured staff control Processes. 
Large variability in Staff spans of control. 
Butlins Bognor Regis
Butlins Bognor Regis - Red coats

The Solutions 

Redefinition of labour cost targets based on observed and best demonstrated performance. 
Development and implementation of new Staff Rostering Tools and Processes better aligned to retail footfall. 
Design of new KPIs and incorporation into management control processes. 
Improved flexibility and mobility of staff within and across functions. 
Implementation of new processes in Site Maintenance Function. 
Reduced reliability on subcontractors within Housekeeping 

The Benefits 

Annualised Reduction in Staffing Costs in excess of £1m. 
Children playing at Butlins
Butlins Bognor Regis - Testimonial


Site Director says ….. 
“The implement project has enabled us to reach challenging budget targets without the need to compromise our customer service ethos ” 
Implement delivers measurable & sustainable results, remaining true to the clients and not the consultancy's needs and gaining recommendations from our clients and consultants. 
Implement is a fast-growing consultancy. We measure our success by how many return engagements are offered by our customers and so far, every client we've worked with has invited us back. 
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