UK Government Case Study - the Home Office
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Home Office Case Study 

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The Challenges 

Weaknesses in Performance Management Processes. 
Poor visibility of Staff Utilisation and Productivity. 
Variability in Performance and Process Cycle times. 
Concerns over levels of Processing Backlogs. 
Parliament, Westminster Towerand Big Ben
Solutions in the Home Office

The Solutions 

Implementation of a new Performance Management Framework. 
Improvements in Work Allocation and Scheduling processes. 
New "Pyramid Reporting" System implemented. 

The Benefits 

30% Improvement in Case-working Productivity. 
Elimination of Historical backlogs. 
Improved control of Processes and Staff. 
Significant benefits in the Home Office
Award for Best Improvement project in the Home Office 2010


UKBA Deputy Director says ….. 
“We were sceptical when it was claimed that our productivity could be improved by up to 30% .....Less than a year later it has actually improved by over 60% ..... ” 
Implement delivers measurable & sustainable results, remaining true to the clients and not the consultancy's needs and gaining recommendations from our clients and consultants. 
Implement is a fast-growing consultancy. We measure our success by how many return engagements are offered by our customers and so far, every client we've worked with has invited us back. 
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