implement
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Home Office Case Study
Home Office Case Study
The Challenges
The Challenges
Weaknesses in Performance Management Processes.
Poor visibility of Staff Utilisation and Productivity.
Variability in Performance and Process Cycle times.
Concerns over levels of Processing Backlogs.
The Solutions
The Solutions
Implementation of a new Performance Management Framework.
Improvements in Work Allocation and Scheduling processes.
New "Pyramid Reporting" System implemented.
The Benefits
The Benefits
30% Improvement in Case-working Productivity.
Elimination of Historical backlogs.
Improved control of Processes and Staff.
Testimonial
Testimonial
UKBA Deputy Director says …..
“We were sceptical when it was claimed that our productivity could be improved by up to 30% .....Less than a year later it has actually improved by over 60% ..... ”
Implement delivers measurable & sustainable results, remaining true to the clients and not the consultancy's needs and gaining recommendations from our clients and consultants.
Implement is a fast-growing consultancy. We measure our success by how many return engagements are offered by our customers and so far, every client we've worked with has invited us back.